Crossbody Satchel
Diamond Desert

Now distributed in Canada by RFE Inc.

Pendleton.ca provides no charge shipping to most areas of Canada on orders over $100. All orders are shipped within two business days. Some conditions apply.

Some areas of Canada do not qualify for our no charge shipping service, you will be notified upon order placement if you do not qualify.

Collaborations may not qualify for free shipping. 

No charge standard shipping (on orders over $100)
All orders are processed in 1-2 business days and will arrive within 3-5 business days of being shipped. An email with tracking information will be sent once your order is shipped.

Please note: due to current circumstances, some shipments may arrive later than expected. We apologize for any delays and appreciate your patience at this time. Our shipping carriers such as Purolator and Canada Post may have more specific updates.

Express two business day delivery
Available to most areas of Canada for a $50.00 shipping fee.

Please note: Orders under $100.00 will be sent using our standard shipping service, and you will be notified of any shipping fees at time of order.

Free Returns
Returns and exchanges are accepted within thirty days of receipt of purchase on items that have not been worn, altered or modified in any way, and with all tags attached in the original packaging.*

*Clearance items are final sale and do not qualify for returns or exchanges.

*Free shipping on returns and exchanges are only available to customers who live in areas that qualify for our no charge shipping service. Collaborations may not qualify for free shipping. Free returns and exchanges are valid on items over $100.00 only.

*Clearance items are final sale, and do not qualify for returns or exchanges.

Lost or Stolen Packages
Once proof of delivery has been provided by the courier company, we (RFE) are no longer responsible for lost or stolen packages. Proof of delivery can be in the form of, but is not limited to the following: a GPS location of courier at the time of delivery, a photo of the package on doorstep or place or residence, or a "verbal signature". 

If the package was lost or stolen, and the courier company can provide proof of delivery, it is up to the customer to make a claim with their credit card company. 

WARRANTY CLAIMS

We want you to be completely happy with every Pendleton product you purchase. "Warranted to be a Pendleton" is our quality credo pertaining to the product, the people and the personality that make our company unique. It's a vital part of our family legacy, as honoured today as it has been since 1863.

With appreciation for your patronage,

John Bishop
President

Please send an email to customercare@pendleton.ca and include the following:

Photos of the affected area and condition of the itemProof of purchase: Order Number or ReceiptContact information

Contact Us

Consumer Enquiries

Ray Fine Enterprises

customercare@pendleton.ca

1-844-777-5293

Wholesale Enquiries

Ray Fine Enterprises

wholesale@pendleton.ca

1-844-754-1438

Headquarters

Pendleton Canada is distributed by:

Ray Fine Enterprises
996 Aylmer road
Gatineau, Quebec
J9H 5V1